With the nature of the disabled world involving the likelihood of often vulnerable individuals being at increased risk of infection, the official advice from healthcare bodies is that anything allocated to you that you don’t use for one reason or another, should be thrown away. It can’t be returned.
So, even if you receive an incorrect or duplicate delivery, it can’t be taken back at any point by the delivery driver. It could remain boxed and sealed in a shed or garage, but it still can’t be returned.
You could even realise it’s the wrong product whilst it’s still on the back of the delivery van, but still it can’t be returned.
So, every day across the length and breadth of the country, there’s hundreds of thousands of pounds of unopened disability equipment, feed, pads, and other care products, being thrown away – often straight to landfill. Not only is this an exorbitant amount of money to disappear onto the scrapheap, but due to regional variations between healthcare trusts, there could be someone in Lancashire desperately short of the product that someone in the West Midlands is throwing away.